Early Saturday morning, we became aware of a DNS (Domain Name Server) misconfiguration issue, with our hosting provider, whereby requests to www.pixily.com were incorrectly sent to a parked domain, rather than to our servers. Because of this issue, users may not have been able to access the OfficeDrop website or the online application. Our servers were and are all healthy and running, and your documents, as always, are secure.

The issue has been resolved as of 10:30 AM EDT. However, given that the issue has to do with domain name resolution, it could be a few to several hours before the change is propagated to servers across the internet. So, depending on your Internet Service Provider, you may still be facing the issue. Unfortunately, there is nothing we can do to expedite the process. If you did have an issue accessing your account this morning, please restart your browser before trying again. My apologies for the inconvenience.

I would like to reiterate that this error was caused due to a configuration issue at the hosting provider. All your documents and your information are, as always, secure. We are following up with our hosting provider to ensure that this doesn’t happen again in the future. Please rest assured that we continue to work hard to provide secure anytime, anywhere access to your information.

This entry was posted on Saturday, July 11th, 2009 at 11:45 am and is filed under Product Announcements, Small Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.