We are excited to announce that Pixily has changed its name to OfficeDrop! We hope that this new name will be easier to remember and help customers more quickly understand our services.
What won’t change
For our customers the name change means little more than easier spelling and some snazzy new logos. We are in no way changing management – and our employees, procedures and security protocols will remain completely unaltered. This includes our hand-picked scanning team and friendly customer service reps.
You should not experience any change in service. If you visit Pixily.com you will be redirected to officedrop.com. All of our features should continue to work as they have in the past. The best way to email documents into your Pixily account is now [username]@myofficedrop.com, but your [username]@pixilymail.com will continue to accept emailed documents as well.
You may wish to authorize “officedrop.com” in your email system’s spam filter. Please contact customer service if you encounter any issues with our service. You can reach us by phone at 888-674-6493, over email at support@officedrop.com of via the “chat with us” feature on our website.
Why the change?
We decided to change the company name both to increase recall (OfficeDrop is a lot easier to spell), and to create a label that more explicitly reflects the service we provide. We love name Pixily and everything it stands for, but we found that customers – even active users – had real issues spelling and remembering the word “Pixily.” We’ll continue to wear our Pixily t-shirts with pride, but are excited about our new name!
Why OfficeDrop?
We picked the name OfficeDrop after a long search for a new name. We feel that it succinctly describes what we do: making it easy to organize the paper and digital files of small businesses and home offices. Actually, a better way to say it is that we believe OfficeDrop describes what OUR CUSTOMERS have told us that we do for them.
In a blog post tomorrow we’ll go over the process we used to find a new name – it involved the entire company brainstorming, lots of customer and advisor feedback and a healthy dose of soul searching.
Thank You
We owe a really big thank you to all of our customers who helped us during this process. So many of you spoke with us and took our naming survey. We really appreciated your responses and were impressed with the thought that many of your put into the survey! We also heard those of you who said that you really liked the name Pixily. We do too, but we hope that we’ll be able to convince you that OfficeDrop is just as great of an organization!
We hope you approve of the new name, and we look forward to serving you as OfficeDrop.
Sincerely,
Prasad Thammineni
CEO and co-founder
I loved the name Pixily! …and, while I’m sorry to see it go, there were good reasons for the change. What an exciting time for you! Wishing you continued success. =)
We loved the name Pixily too… but hopefully we can convince you that OfficeDrop is a great name too!
Sorry to see Pixily go. I found it easy to remember, easy to spell and very representative of what you do: turn hard copy documents into online pixels. I confuse the new name with DropBox and since I don’t use your service within the context of an office the name seems less relevant. Regardless, I will continue to use your excellent service. I did very much appreciate the chance to weigh in when you were considering a name change.
Nate, we really loved the name Pixily too… there were just a number of issues that kept coming up with it that made us feel like we had to make the change.
I’m very happy you took part in our survey and took the time to help us during the process. We were really touched that so many of our customers were willing to provide feedback.
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I just like it! Amazing article. I only wish you updated your blog more often, I just can’t seem to get enough of your site. I saved your site in my favorites. Would it be possible to do a guest post sometime?
Very nicely written..Let me know if you need an extra writer on your team!
what a great post!