We have had some questions on how envelopes are accounted for each month and what the cut-off is for the envelopes to reach us in a given month. Like most things OfficeDrop, we have tried to keep this as simple as we can.

Billing cycles are 1-month intervals based on when you sign up and/or when you upgrade (if applicable). So, if you signed up for OfficeDrop on Oct 4th, your monthly cycle will be from the 4th of each month to the 4th of the following month. Let us follow through this example.
Consider the billing cycle from Nov 4th to Dec 4th, for the Value Plan (which allows for 1 envelope per month), this is how it works:

1. Every month, we replenish your envelopes such that you get them by the beginning of your billing cycle (Nov 4th). When you sign up for the very first time, we send you one additional set of envelopes so that you always have one set handy.
2. Envelopes for that month, can be sent by you upto Dec 11th, allowing for a grace period of upto 1 week from the last date of your billing cycle (Dec 4). This is to ensure that someone who mails it on the last date of their billing cycle (Dec 4th), still gets a chance for the envelope to be counted for that month.

As long we receive your envelope between Nov 4th and Dec 14th, it will be counted for the cycle from Nov 4th to Dec 4th, and you will not be charged anything additional over what is covered by your plan.

Simple, right? We wish it were simple enough to not warrant a blog post, but hope this clears things up.

This entry was posted on Tuesday, January 6th, 2009 at 11:41 pm and is filed under Pixily, Pricing, Product. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.