Here at OfficeDrop, we understand that aspects of document scanning and online document management aren’t always obvious. For that reason, we pride ourselves on our outstanding customer service that helps you through parts of our service that may be unclear to you.

In answering all of your well-thought-out questions, we’ve found that some are more popular, and tend to resurface again and again. Though we’re very happy that our customers utilize our customer service lines, we thought we might address some of your most frequently asked questions here on the blog in hopes that our customer service representatives might find a moment for things like casual office conversation, feeding themselves, or using the restrooms.

So without further ado, your most asked questions answered:

When do I need bulk scanning, and when is monthly scanning right for me?
If you aren’t sure the difference between bulk scanning and monthly scanning, don’t worry, you have friends. The concept of ‘bulk’ can be a bit ambiguous at times, leaving some customers to wonder whether what they have is a bulk or not. Generally, bulk scanning is used when you have a high volume of paper (festering in cabinets, boxes, etc) that needs to go online all at once (think of it as a way to “catch up” on digital storage). Monthly scanning is intended for maintenance/upkeep of paper flow such that the new documents you received can be submitted in envelopes and scanned on a monthly basis. If you think it might take the better part of your life submitting all your documents via monthly envelopes, bulk scanning is the choice for you. Also keep in mind that a minimum of 1500 pages is required for a bulk scanning project.

How do I delete a document for good?
With the continuing emergence of hackers and viruses, many have developed a paranoia that the delete button isn’t quite finishing the job - fearing that our important documents will someday be brought back from the dead by some sinister digital voodoo.  In this respect, OfficeDrop works much the same way as an email server, or even your desktop. When you select a document or folder and click “delete,” you are actually moving this document to the “trash” folder which can be accessed from the link at the very top of the interface. Note that though they have been moved from their original folder, documents in the trash still take up space affecting your page storage limit. To truly eradicate these documents, move to the trash, select the documents to erase and click “Delete Forever.” Alternately, you can move documents out of the trash by selecting and clicking “Restore.” However, once you have clicked “Delete Forever,” the selected documents are erased completely with no possibility of recovery.

Do I need to ask for scanvelopes?
When you sign up for monthly service, you’re allotted a number of prepaid scanvelopes per month. Some wonder “do I have to ask for these scanvelopes to be sent to me?” and no, you do not. Though they do sound fancy, scanvelopes require no special request - you don’t even have to say please. When you sign up for monthly scanning, your very own scanvelopes are automatically sent to you in the beginning of each month.

How do I deal with duplicates?
Arnold Swarzenegger’s character probably asked himself the same thing in the movie The 6th Day and so do many of our customers with respect to their OfficeDrop account. The important thing to remember when navigating your ‘Duplicates’ tab is that duplicates are decided by file name and file size. Two documents may have completely different content, but will be listed as duplicates if they have names and sizes that suggest they are the same. This is aimed to help customers stay organized, and prevent storage allotment being held by unwanted documents. If you find documents under your duplicates tab, be sure to review the two documents, decide whether they are both necessary, and delete redundant scans as needed.

We hope the answers to these questions have been helpful. In the meantime, keep the questions coming. It is your questions and comments that help us make OfficeDrop better and if you ever find yourself asking “what the heck?” we are more than happy to aid you with any problems or uncertainties you may face.