Customer Satisfaction | Document Management Blog

Archive for the ‘Customer Satisfaction’ Category

Best Document Management – OfficeDrop a CODiES Award Finalist

Monday, March 19th, 2012

OfficeDrop is a CODiES 2012 finalist in the Document Management Category! This is big news!

The CODiEs are a very prestigious award presented by the Software and Information Industry Association that require a demo and testing by qualified judges. In the words of the SIIA: “The SIIA CODiE Awards recognize excellence in the business software, digital content, and education technology industries. All nominated products and services receive a thorough review from seasoned industry experts who can identify strengths and give significant insights for improvements.”

Best Document Management

We are really happy that the judges liked our vision for helping small businesses manage their documents in the cloud. Our app strategy resonated with them, and the commitment to keeping our apps updated was also an important factor.

Wish us luck in this great competition.

Posted in Awards, cloud computing, Customer Satisfaction, Document Management, OfficeDrop | No Comments »

Gartner on Cloud Computing

Thursday, March 15th, 2012

Gartner is predicting that everyone has a “personal cloud” by 2014. That’s pretty soon, but the idea is very interesting. At OfficeDrop, we see a huge drive toward small businesses using the cloud more and more, and agree with a few of the key themes from Gartner’s thesis (the following are quotes from the piece, followed by our commentary):

Megatrend No. 1: Consumerization — You Ain’t Seen Nothing Yet: We agree, and are trying to design an app for small businesses that plays off of the styles, experience and friendliness that consumers find with cloud applications. With the power of a business tool.
Megatrend No. 3: “App-ification” — From Applications to Apps: Yup, OfficeDrop is on it with our slew of apps, and more are on the way, like the OfficeDrop iPhone PDF app and our Android scanner app
Megatrend No. 5: The Mobility Shift — Wherever and Whenever You Want: Since most of our usage is now mobile we’ll have to agree!!

Posted in cloud computing, Customer Satisfaction, iPad, iphone, Market Research, mobile, OfficeDrop | No Comments »

100000 Users

Monday, February 27th, 2012

OfficeDrop has crossed another key customer milestone – we have over 100,000 users! That’s a lot!

Thanks to everyone who is now using our service! We are excited for what 2012 will bring.

Below is the press release announcing our growth – we had a little fun with it.

OfficeDrop Reaches 100,000 User Mark for Digital Filing Cabinet

The Future’s So Bright, We Gotta Wear Shades

Cambridge, MA — February 27, 2012 – Hey, remember back in November when OfficeDrop hit 50,000 users for our cloud filing cabinet software? We thought that was pretty rad. It was great proof that people like storing their paper in our searchable cloud. Well, it’s only three months later and we’ve doubled those users to 100,000. As Johnny Utah would say, “Woah.”

Luckily, unlike a Keanu Reeves character from the early ‘90s, CEO Prasad Thammineni has something really intelligent to say. “OfficeDrop has found our niche market of small businesses in paper-intensive industries who want to search and store their documents in the cloud. There’s a lot of them out there, and they find that our solution addresses their need to find the documents they need quickly, wherever they may be. Our strategy in 2012 is to expand our reach to even more small business users through strategic OEM partnerships and the continued adoption of our innovative smartphone and tablet apps. Oh, and, “I am an F.B.I AGENT!”

OEM’ing the Cloud & The OfficeDrop Effect

One of the reasons OfficeDrop is able to reach so many small businesses is through OEM partnerships with companies small businesses are already familiar with. Last year, we partnered with Nuance, whose PaperPort software is shipped in the box with bazillions of scanners around the world. Now people can fire up their scanners and automatically connect to OfficeDrop’s cloud filing cabinet technology using PaperPort Anywhere. We’re expecting our growth to accelerate even more in the coming year with a series of new OEM partners. And custom, industry-specific applications of OfficeDrop you’d never expect. No, we can’t tell you everything right now, but hang tight!

So what’s this talk about “The OfficeDrop Effect” you ask? It’s when you’re using OfficeDrop and you don’t even know it. It’s not the rotten kind of secret like when people swap out your restaurant coffee with Columbian Decaf Coffee Crystals and video tape your reaction. Think of it more like this: the companies you trust most are counting on OfficeDrop to build a secure, reliable connection to the cloud.

And if you’re going to South By Southwest, check out OfficeDrop’s session, “When Goliath Tries to Steal Your Lunch Money” on Saturday, March 10 — it’s just for startups like us that are out there “chasing the big wave” and battling big competition. And in our case, learning to play nice with our competition, too.

Posted in cloud computing, Customer Satisfaction, Digital Office, OfficeDrop | No Comments »

How I Manage It: Scott Orn: VC & Social Impact Co-Founder

Wednesday, January 4th, 2012

Scott Orn

He’s Principal at venture capital firm Lighthouse Capital by day. Co-founder of the social impact organization Ben’s Friends by night. How does Scott Orn manage it all?

Well, OfficeDrop can’t take all the credit for Scott’s rockstar status, but we can take partial credit for his ultra-organized workflow.

“Juggling Ben’s Friends around our day jobs is a huge challenge, but keeping paper documents stored in the cloud where they can be easily searched and shared with others is an important part of staying organized,” said Scott.

Here are a few examples of how he uses OfficeDrop.

VCs travel. A lot. Scott likes using OfficeDrop’s iPhone app while he’s on the road to help manage his expenses. OfficeDrop for iPhone turns your phone’s camera into a scanner to the cloud. You can capture documents and tag, file and search them within OfficeDrop’s cloud filing cabinet.

“It’s really simple to take a photo of the receipts I accumulate on a business trip and file them directly into my expenses folder for the month,” said Scott. “I can share the folder with anyone who needs access to it, like our finance and administration teams. It saves a lot of time at the end of the month when I scrambling to get expenses filed and I never have to worry about expenses falling through the cracks and not getting reimbursed.”

And, remember, this VC also moonlights as a social impact leader. He’s the co-founder of Ben’s Friends, an organization that builds communities for patients that have rare diseases.

“Many people with rare diseases don’t have a network of folks who understand exactly what they’re going through,” said Scott. “We started Ben’s Friends to serve people who have no other options. It’s amazing how much love and support people get through our communities. It’s a life changing group to be a part of – for me and the patients. ”

Scott processes the hundreds of donations Ben’s Friends receives throughout the year, along with getting donors the appropriate receipts and perks. Donors are constantly mailing checks – which is a good thing! – but managing it all can be overwhelming.

“Since our group is a lean, 100 percent volunteer-run organization, it’s critical we handle the donations as they come in,” said Scott. “I can’t tell you how important it’s been for me to just search my OfficeDrop account on my iPad so I can find out things like how many donations came in during the month of November, who sent in the donations and what perks we need to send them. These are the kinds of things you don’t remember off the top of your head, but can be crucial when you need a quick answer.”

Cheers, Scott! We’re proud to have you among the OfficeDrop elite! To learn more about Scott’s network of patient support groups, Ben’s Friends, visit: www.bensfriends.org.

Posted in Benefits, cloud computing, Customer Satisfaction, iPad, iphone, mobile, OCR Scanning, OfficeDrop | No Comments »

OfficeDrop iPad App Review

Wednesday, November 9th, 2011

Brooks, the document scanning and going paperless expert over at DocumentSnap, recently reviewed OfficeDrop’s iPad app. He gave the app a solid run through, pointed out a few items he’d like improved and did a great job taking screenshots of the various OfficeDrop iPad app features in action. You can read the review, called “Exploring the OfficeDrop iPad App” here.

OfficeDrop iPad App Review Highlights

The review starts off by talking about how you get your documents into the iPad app – and he mentions not only the scanning feature, but also using advanced features like sending and opening email attachments in the app and more. Finally, he gets into the search and organizing features that have made OfficeDrop popular.

Posted in Benefits, cloud computing, Customer Satisfaction, Digital Office, iPad, iphone, OCR Scanning, OfficeDrop, Testimonials | No Comments »

The Cloud Makes All Services Frenemies

Tuesday, October 18th, 2011

An important business philosophy that we have here at OfficeDrop is the concept of “Frenemies” – we will work with other services that would historically have been considered competition if it makes sense for our customers. It means that we value our customers’ workflow and actively look to integrate our cloud filing system with other online, cloud and SaaS services that our customers are using. Our customers are small businesses who want to move to a “digital office” and away from having their different work processes silo’ed into particular, proprietary applications.

What’s a Frenemy (or Frienemy, depending on how you spell it)?

We believe that the cloud has changed the way software will be used. Old, desktop software that wrote special, unique and proprietary files and that trapped your data are out. Remember when a file could only be opened by the program that created it? Well, in the cloud all the smart providers have open APIs, which means your data can now be pushed (securely, of course!) from one application to another – making it easier for you to get your work done. This means that our service may have to work with other online storage companies, or companies that have overlapping features. Should we be competing with these companies and avoid integrating with them?

No.

We can only survive if our clients WANT to use our service. They can get their data out at any time, so we need to offer the best paper-focused, searchable storage service we can – and let customers use other best in class services in conjunction with ours – like our FreshBooks document management integration. We’ve got an open API, and if someone who might be close in features wants to connect with our service they are very much able to create a tight integration with the OfficeDrop service.

OfficeDrop Articles on the Frenemy Concept

Prasad wrote about how competing in the cloud is making companies frenemies in TechCrunch. Today he penned one on “Building a Business Around Frienemies” for FastCompany.

Frienemies

Posted in cloud computing, Customer Satisfaction, Digital Office, discussions, Document Management, Entrepreneurship, Freshbooks Document Management, Market Research, OfficeDrop, partnerships, Press coverage, Product Features, Small Business | No Comments »

iPad App: Ask and You Shall Receive!

Thursday, October 13th, 2011

A few months back, we wrote in TechCrunch about how we’re frienemies with a lot of cloud services companies, because they make our apps more useful to our customers. Sure, they could be considered competitors, but we’re all about trying to make our product more functional for users.

Updated OfficeDrop iPad App

That’s why we’re announcing an update to the OfficeDrop iPad app we relaunched just a few weeks ago. A lot of our customers do photo editing on the iPad, which a few weeks back we didn’t support. By popular demand, now we do! PhotoAppLink is an awesome new open source project that does what it’s aptly named to do: link a bunch of photo apps together. For us, this means that we can connect to other super high functioning photo editing apps effective immediately! If you’re an OfficeDrop iPad user, check out all of the apps that you can now link to your account to get a seriously excellent scanning and editing experience. Snap and GyroCropper are a few of our faves for writing notes on your pictures and cropping them, respectively. So if you don’t have it, get the OfficeDrop iPad App in iTunes now!

Another extra-requested feature was support for AirPrint, or Apple’s way to print wirelessly from your iPad. We’re like that extra creepy Genie in Big (Zoltar, in case you were wondering what his name was): your wish is our command. There are a few apps we like that help AirPrint enable any printer out there. Check out FingerPrint and Printopia, which we gave a go last week.

We also made a few cosmetic fixes to make our app look and feel more like the OfficeDrop iPhone PDF app that so many of you love. If you don’t have it, check it out — it’s free!

Posted in Customer Satisfaction, Digital Office, iPad, iphone, mobile | No Comments »

OfficeDrop’s iPad App Reviewed by a Customer

Monday, October 10th, 2011

You may remember when William Higgins wrote a piece on OfficeDrop’s ScanDrop software called “Scanning Documents to the Cloud with OfficeDrop.”

Well, he’s taken the time to write up a piece on our improved iPad application!

If you recall, William is a long time OfficeDrop customer who has been featured on the OfficeDrop testimonials page. He is an ECM technologist for a major bank, which means he knows a lot about managing content online.

He goes through the different organizational tools that are available on OfficeDrop iPad application, then talks about uploading and creating files using the iPad app.

Read how to manage documents in the cloud using OfficeDrop’s iPad application here!

Posted in Benefits, cloud computing, Customer Satisfaction, Document Management, iPad, mobile, OfficeDrop | No Comments »

Explain this Receipt Scan Contest!

Thursday, October 6th, 2011

In honor of the Stanley Cup Champion Boston Bruins’ season opener, OfficeDrop is holding a photo caption contest on our Facebook page!

Last season the Bruins brought home the Stanley Cup and racked up this receipt during the after party. If you had to explain this $156,000 receipt to your boss, what would you say?

The response with the most likes at the end of the day on Friday, October 14th will win a Canon imageFORMULA P-150 Portable Document Scanner and a subscription to OfficeDrop to help you go paperless!

Entering is simple – just leave a comment on the photo on the OfficeDrop Facebook page. The comment with the most votes will win!

Click this link to enter and leave your comment:

http://ow.ly/6P7te (note that you need to log into Facebook to participate!)

Have fun, and keep it clean out there – our official rules are below.

RULES:
*NO PURCHASE NECESSARY. A purchase will not increase your chances of winning. Contest begins 12:01 AM EST 10/6/2011 and ends 11:59 PM EST 10/14/2011. Subject to Official Rules. Open to residents of the 50 United States, 18 and older. Void where prohibited.
(more…)

Posted in Awards, Customer Satisfaction, OfficeDrop | No Comments »